EFFECTIVE COMMUNICATION SKILLS FOR MANAGERS
Course Aims: A practical, interactive workshop which will examine the key principles of communication, help delegate
identify their own communication style and develop techniques to improve communication with others. The course will also
cover other important elements of communications in management including, motivation, goal setting, delegating and
listening skills.
Objectives: Delegates learn how to:
• Listen more effectively
• Use excellent communication to become more effective managers
• Understand the position and needs of other people, particularly those with whom they work closely, including staff and
clients
• Create effective strategies for success
• Achieve personal excellence in communication
Course Structure:
This course is divided into four modules, each building on the other and each containing exercises, group work and
opportunities for self-analysis.
Module One: Principles of Effective Communication
Key elements of communication
Examples
Pitfalls
Delegate concerns and experiences
Module Two: Communication in Action
Communication styles
Aspects and dimensions of personality
How people process information and how to recognize them
Mirroring techniques
Gender and communication
Listening skills and questioning techniques
Module Three: Motivating Others and Working in Teams
Eight motivational needs
What motivates people
Empowering others
Building self esteem
Leading teams
Qualities of a good team leader
Module Four: Effective Management
Management and leadership
Delegating
Coaching and counseling
Setting goals
Dimensions of personal success
Work-life balance
Formal Evaluation:
At the end of the program, delegates will be able to:
• Recognize their own communication style
• Identify the style of others
• Use communication to be more effective managers
• Understand how to create an effective team
• Be able to motivate others and empower their immediate work environment
One-day workshop or two evenings.
Course Aims: A practical, interactive workshop which will examine the key principles of communication, help delegate
identify their own communication style and develop techniques to improve communication with others. The course will also
cover other important elements of communications in management including, motivation, goal setting, delegating and
listening skills.
Objectives: Delegates learn how to:
• Listen more effectively
• Use excellent communication to become more effective managers
• Understand the position and needs of other people, particularly those with whom they work closely, including staff and
clients
• Create effective strategies for success
• Achieve personal excellence in communication
Course Structure:
This course is divided into four modules, each building on the other and each containing exercises, group work and
opportunities for self-analysis.
Module One: Principles of Effective Communication
Key elements of communication
Examples
Pitfalls
Delegate concerns and experiences
Module Two: Communication in Action
Communication styles
Aspects and dimensions of personality
How people process information and how to recognize them
Mirroring techniques
Gender and communication
Listening skills and questioning techniques
Module Three: Motivating Others and Working in Teams
Eight motivational needs
What motivates people
Empowering others
Building self esteem
Leading teams
Qualities of a good team leader
Module Four: Effective Management
Management and leadership
Delegating
Coaching and counseling
Setting goals
Dimensions of personal success
Work-life balance
Formal Evaluation:
At the end of the program, delegates will be able to:
• Recognize their own communication style
• Identify the style of others
• Use communication to be more effective managers
• Understand how to create an effective team
• Be able to motivate others and empower their immediate work environment
One-day workshop or two evenings.
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COMMUNICATIONS TRAINING AND CONSULTING FOR
BUSINESS, EDUCATION AND NON PROFIT
BUSINESS, EDUCATION AND NON PROFIT
ASC Training & Consulting
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